Prescription Refill Policy
To Our Clients:
To allow our staff to provide the dedicated care necessary for our hospitalized patients, we are instituting the following prescription refill request policy. We feel that this policy allows us to maintain the level of patient care necessary for our daily patients, while still providing expedient service to refill the hundreds of requests we receive each month.
- All refill requests (those to be filled at CVESC) and refill authorization requests (those to be filled at an outside pharmacy), must be allowed one business day for CVESC to complete.
- Requests filled here at CVESC, can be picked up at the emergency room reception desk 24 hours a day, seven days a week.
- Rush orders filled here at CVESC with less than one business day of notice may be subject to a $20 fee.
- Off-hour refill requests through the emergency room will incur additional costs and medications obtained may only be available on a limited basis.
Please help us by planning ahead for all of your prescription refills to provide us the adequate time needed to manage our staff for this process.
Thank you for your help and cooperation,
The Doctors and Staff at Chicago Veterinary Specialty Group
